Terms of service

Eligibility of Legitimate Users & Commitment to Authentic Information All users who use our shopping services, register membership accounts, or submit official transaction orders must be at least 18 years old, have full capacity for civil conduct, independent judgment, and legal independent consumption capacity, and be able to bear all civil and financial liabilities corresponding to online shopping. Minors under 18 are not allowed to register accounts, place orders, or make credit card payments without supervision. If minors wish to purchase products, their legal guardians must accompany, review, and operate the entire process and assume all subsequent order, after-sales, and financial liabilities. All users must ensure that all information provided for registration, membership profile completion, shipping details, contact email, and phone number is true, valid, accurate, complete, and compliant. You may not falsify names, addresses, impersonate others, steal contact information, or register fake accounts in bulk. If order processing, logistics delivery, after-sales support, refund return, or account security is disrupted due to incorrect information, intentional falsification, or expired unupdated information provided by you, all risks and losses shall be borne solely by you. The brand shall not be liable for compensation, coverage, or assistance in settlement.

Membership Account Security & Usage Responsibilities Upon successful registration, you will independently own a personal membership account, login password, security verification information, and device-specific login verification permissions for some devices. You are responsible for properly safeguarding all account login, payment verification, and device authorization information. You may not lend, rent, share, sell, or gift your account to others. Bulk ordering, malicious scalping, and cross-region abnormal hoarding via shared accounts are strictly prohibited. All operations performed through your personal account, including but not limited to logging in to view orders, modifying shipping addresses, submitting payment orders, initiating after-sales requests, contacting customer service, and accessing private information, are legally deemed as your personal operations. All resulting order, financial, after-sales, and compliance consequences shall be fully borne by the account holder. If you detect unauthorized login, non-personal orders, unfamiliar addresses, or abnormal after-sales tickets, immediately change your password, disable auto-pay, bind secure devices, and report to our official customer service email for risk control. We will assist in reviewing operation records but shall not be liable for account theft, financial loss, or privacy leakage caused by your improper safekeeping.

Product Display, Physical Differences & Order Fulfillment Standards All clothing, accessories, and matching sets on Cozy Closet are professionally photographed in real scenes with natural light from multiple angles and displayed on standard-sized models. Product pages list fabric composition, fit descriptions, wearing scenarios, care instructions, and size charts. We make every effort to ensure consistency between online images and physical products, accurate color reproduction, and objective parameter labeling. However, slight color and visual differences that do not affect normal wear or alter basic product attributes may exist due to objective factors such as screen color temperature variations, monitor brightness settings, personal visual perception, seasonal lighting changes, and minor texture differences in the same batch of fabric. Such normal differences are not considered quality issues, and you acknowledge and accept them upon placing an order. Once you select items, sizes, colors, verify shipping information, and successfully pay, a legally binding online transaction contract takes effect immediately. The brand will prepare, pack, ship, and hand over orders to logistics carriers in sequence. If you select the wrong size/style, enter an incorrect shipping region/phone number, you must contact customer service to modify the information before the order is shipped or picked up. Once the order is in transit, no changes can be made. All costs arising from rejection, return, secondary shipping, or storage loss shall be borne by you.

Unified Site Payment Rules – Credit Card Payments Only All transactions are completed online in a closed loop. Offline transfers, cash payments, cash on delivery, and in-store pickup are not supported. The only legitimate payment method is online payment via your own real-name credit card, supporting major international card schemes including Visa, Mastercard, and American Express. You must use a valid, legally owned, and active credit card registered under your real name. Stolen cards, unauthorized borrowed cards, expired cards, canceled cards, and high-risk cards are strictly prohibited. All payments are encrypted and verified through official international payment channels. The brand does not store full credit card numbers, security codes, or private payment keys, only necessary order reconciliation data. We shall not be liable for out-of-stock compensation, price differences, or priority processing if payment fails, orders are canceled, or reserved inventory is released due to insufficient balance, card freezes, bank blocks, personal credit issues, or disabled cross-border payment permissions. You shall independently resolve all financial disputes or liability arising from non-compliant card usage.

Service Adjustments, Function Upgrades & Account Permission Control To continuously optimize the shopping experience, improve website speed, strengthen cybersecurity, and update the compliance system, Cozy Closet reserves the right to optimize page layout, adjust function portals, upgrade membership benefits, revise activity rules, perform server maintenance, and temporarily disable interactive functions periodically with prior public notice. Material service changes will be notified in advance via site pop-ups, account messages, and bound email notifications. You may choose to continue using services or deactivate your account painlessly. For malicious violations including bulk scalping, fraudulent benefit claiming, fake orders with rejection, malicious negative reviews, customer service harassment, forged damage photos for compensation, and identity fraud for refunds, we reserve the right to temporarily freeze ordering permissions, restrict after-sales access, permanently ban violating accounts, and pursue legal liability and report to risk control alliances.

Legal & Reasonable Disclaimer We maintain professional technical operation, cybersecurity, order review, and warehousing teams to ensure 24/7 stable website access, order transmission, and logistics handover. However, in the event of force majeure, public infrastructure failures, cross-border network fluctuations, temporary international policy adjustments, customs controls, or public emergencies beyond our control, we shall only expedite coordination and recovery and shall not be liable for indirect losses, psychological compensation, or work delay damages. You may not reject valid packages, maliciously request refunds, or file unreasonable complaints due to slight logistics delays or temporary website glitches.

Real-time Updates & Continuous Effectiveness of Terms With the iteration of global e-commerce compliance policies, cross-border transaction rules, and user protection standards, we may revise and supplement these Terms. The updated full version will be published directly on the site’s policy page and take effect immediately on the date of publication without individual notifications. Regular visitors, repeat buyers, and ongoing users are deemed to automatically accept the latest Terms. We recommend regularly checking the policy page for compliance updates.