Privacy policy

Cozy Closet attaches great importance to the privacy and security of every customer’s personal information, strictly complying with global cross-border e-commerce privacy standards. All data is stored with encryption, controlled by hierarchical permissions, and never leaked, sold, or misused. This policy transparently explains what necessary information we collect, how we use and store it securely, how we destroy it compliantly, and your privacy rights.

  1. Collection of Necessary Information Only

    We collect only basic information required for order fulfillment, shipping, after-sales support, and risk control:

  • Valid email and account security info for registration;
  • Shipping name, region, and contact details for delivery;
  • Payment reconciliation records only (no full credit card security codes stored);
  • Secure login device, network environment, and basic access logs;
  • Photos and messages voluntarily submitted for after-sales support.

    We do not access photo albums, track locations, or collect irrelevant social privacy without authorization.

  1. Use of Personal Information for Service Only

    All private data is used solely for six legitimate purposes: order verification, warehousing and shipping, logistics delivery, after-sales processing, anti-fraud risk control, and necessary order notifications via email/SMS. We do not sell data to marketing agencies, send spam, or share with unauthorized third parties. Limited shipping information is shared only with compliant carriers under strict non-disclosure agreements and isolated after use.

  2. Financial-Grade Encrypted Storage & Hierarchical Control

    User data is stored independently on high-encryption servers with regular security backups, vulnerability checks, and cybersecurity upgrades. Internal access is strictly hierarchical: ordinary customer service may only view basic order information, not full payment data or exported user lists. All employees sign lifetime non-disclosure agreements with legal liability for breaches.

  3. Limited & Compliant Information Sharing

    We share necessary information only in three compliant scenarios:


  • Logistics delivery requirements;
  • Legal requests from judicial authorities;
  • Your explicit voluntary authorization.

    No private information is disclosed or distributed under any other circumstances.

  1. User Privacy Control

    You may contact our official email at any time to:

  • Access your stored information;
  • Correct incorrect data;
  • Request deletion of irrelevant records;
  • Securely deactivate inactive accounts.

    We respond and process all requests within 3 business days.

  1. Policy Updates & Automatic Effectiveness

    We may revise privacy protection terms in line with global regulations. Updates are published site-wide and take effect immediately. Repeat customers are deemed to accept the latest version automatically.