Contact information

Cozy Closet provides a dedicated 24/7 online customer service team with no physical stores or phone lines. All inquiries, after-sales requests, reconciliations, logistics checks, policy questions, and complaints are handled exclusively via our official email for stable response, traceable records, and closed-loop support.

Official 24/7 Contact Email: luna@24hcustomerservice.com Please clearly include your order number, registered email, detailed issue description, and supporting photos in your email for priority processing.

Standard Service Hours: 24/7/365, including weekends, holidays, and all time zones. Emails are received and replied to at any time. Cross-border customers may leave messages anytime without waiting for business hours.

Efficiency Tip: To speed up resolution, please provide full order details, request direction, and relevant documents in one message to avoid multiple follow-up emails.